How can we help?

Open your settings, choose Delete account, and confirm with your username. Deletion is immediate and permanent.

If you own accounts or boards, delete them or hand them over first, and export what you want to keep. An account with a paid plan can be deleted once the plan is cancelled; you keep the plan until the end of the period you paid for, and can delete the account any time after cancelling. If you also own a free account, the plan can't be cancelled, so the account's settings offer to stop the plan at once and delete the account; the rest of the period you paid for is not refunded. The privacy policy lists what is removed and what stays without your name.

Open the billing page in your dashboard and choose Manage billing to reach Stripe's customer portal. You can also manage the plan, and find your receipts, in your Link account at link.com, because Link sells our paid plans. Cancelling stops future charges, and you keep your plan until the end of the period you have paid for. Moving to the free plan does not delete your boards or ideas.

Board owners can export ideas, comments and votes as CSV files from the board's settings.

For a copy of the personal data we hold about you, email us from the address on your account.

Open the sharing page of the account (/me/sharing on its address) or Me in the dashboard, and choose to stop sharing next to the board. Each share lists what will change if you revoke it, including any votes on email-restricted ideas that would be withdrawn. Only the board's owner ever sees a shared address.

Tell the board's owner or moderators, who can hide it. If it is illegal, abusive or breaks our terms and the board's team cannot or will not deal with it, email us with the address of the page.

Check your spam or promotions folder, and wait a minute before asking for another link. If it still does not arrive, email us and we will help.